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The Amiga Future 141 was released on the November 5th.
The Amiga Future 141 was released on the November 5th.

The Amiga Future 141 was released on the November 5th.
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ATTENTION! Vesalia.de shop and problems..

This is about Amiga/Pegasos applications, problems and all other Amiga topics which don't fit elsewhere. english

Moderator: AndreasM

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tmdag
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Posts: 3
Joined: 01.05.2010 - 16:55
Location: Warsaw, Poland
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ATTENTION! Vesalia.de shop and problems..

Post by tmdag » 01.05.2010 - 17:10

Hi,

I just wanted to share my problem with You, people who might want buy anything from Vesalia.de.

On April 23 2009 I have ordered a book "demo scene (2nd Edition)"
I have paid 33.95 EUR (with shipping)
On April 24 2009 I got info "Online Order #.....; Notification of Payment Received"

I didn't get any info about package, that it was sent or not.
So I have totally forgot about it... till July when I have realised that still I haven't got it..


On July 01 2009 I have sent them a message:
"Till today I haven't received my package :("

- no response

So on July 13 2009 I have sent them message again:
"Hi again,
I haven't received any mail and any package from You :/"


- no response

On August 04 2009 I got Mail from Vesalia (and that was FIRST mail from them) that they have sent package but it turned back.....

I was little mad because I got that info after half of a YEAR ... and I was on holiday during that week.

but OK, I have asked what now?
They asked to pay another 6.60 for next shipment:

On August 07 2009 They wrote:
"Hello,
Please transfer EUR 6.60 to this account:
Postbank Essen"

(...)

And so I have sent them 6.60 EUR on 2009-10-01





... till today my book nor money! no info, no email...

I have wrote a mail to all their addresses (order@vesalia.de, info@vesalia.de, support@vesalia.de) on 20 April 2010 to ask where is my book or money.

But of course, still no info, no mail, nothing.

tmdag
Grade reingestolpert
Grade reingestolpert
Posts: 3
Joined: 01.05.2010 - 16:55
Location: Warsaw, Poland
Contact:

Post by tmdag » 02.05.2010 - 09:02

someone have said that it may be a problem with spam filter and address...

So, that might be a problem with address BUT

They did not answer for any of my emails and that is not a spam filter because I finally got an email on August 04 2009 about returned package..
And then we had a short chat via mails about that accident .... so mail IS working.
(they wrote that they had problem with address but it was not my fault, I have double checked address I have entered, and send them back my address AGAIN... + 6.60 for NEXT shipping)

If there is no book on stock - You contact a client, right?
If there is problem with address - You contact a client!
If there is still problem with sending a package - You find another solution - Fedex/ups or just return money, right ?

... not in this situation, I haven't got any info, any mail, no book no money.
Albert ' tmdag ' Szostkiewicz

tmdag
Grade reingestolpert
Grade reingestolpert
Posts: 3
Joined: 01.05.2010 - 16:55
Location: Warsaw, Poland
Contact:

Post by tmdag » 10.05.2010 - 13:21

To be fair, I want to inform that vesalia.de sent me back €24,95 EUR few days ago (03.05.2010) by Paypal.

"We refund the full amount for the book itself, but not for the shipping cost (the failed deliveries were your fault after all)."
Albert ' tmdag ' Szostkiewicz

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