ATTENTION! Vesalia.de shop and problems..

[tmdag]

Hi,

I just wanted to share my problem with You, people who might want buy anything from Vesalia.de.

On April 23 2009 I have ordered a book "demo scene (2nd Edition)"
I have paid 33.95 EUR (with shipping)
On April 24 2009 I got info "Online Order #.....; Notification of Payment Received"

I didn't get any info about package, that it was sent or not.
So I have totally forgot about it... till July when I have realised that still I haven't got it..


On July 01 2009 I have sent them a message:
"Till today I haven't received my package "

- no response

So on July 13 2009 I have sent them message again:
"Hi again,
I haven't received any mail and any package from You :/"

- no response

On August 04 2009 I got Mail from Vesalia (and that was FIRST mail from them) that they have sent package but it turned back.....

I was little mad because I got that info after half of a YEAR ... and I was on holiday during that week.

but OK, I have asked what now?
They asked to pay another 6.60 for next shipment:

On August 07 2009 They wrote:
"Hello,
Please transfer EUR 6.60 to this account:
Postbank Essen"
(...)

And so I have sent them 6.60 EUR on 2009-10-01





... till today my book nor money! no info, no email...

I have wrote a mail to all their addresses (order@vesalia.de, info@vesalia.de, support@vesalia.de) on 20 April 2010 to ask where is my book or money.

But of course, still no info, no mail, nothing.

[tmdag]

someone have said that it may be a problem with spam filter and address...

So, that might be a problem with address BUT

They did not answer for any of my emails and that is not a spam filter because I finally got an email on August 04 2009 about returned package..
And then we had a short chat via mails about that accident .... so mail IS working.
(they wrote that they had problem with address but it was not my fault, I have double checked address I have entered, and send them back my address AGAIN... + 6.60 for NEXT shipping)

If there is no book on stock - You contact a client, right?
If there is problem with address - You contact a client!
If there is still problem with sending a package - You find another solution - Fedex/ups or just return money, right ?

... not in this situation, I haven't got any info, any mail, no book no money.

[tmdag]

To be fair, I want to inform that vesalia.de sent me back €24,95 EUR few days ago (03.05.2010) by Paypal.

"We refund the full amount for the book itself, but not for the shipping cost (the failed deliveries were your fault after all)."